| Product Return Policy
Product Return Policy
How to Return Products
Simply place Unworn, Unwashed Merchandise with all Tags attached in the Original Packing.
Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside. Also, enclose Gift/Promotion items you received with your order under various Promotions.
Please note that returns cannot be processed if any of the items including returned Gift/Promotion items are found to be in used or damaged conditions or with tags missing. or if any of the accompanying gift items are missing.
Under what conditions can I Return/Replace my Product?
- Wrong Product delivered
- Expired Product delivered
- Damaged Product delivered – Physical
- Damage/ Tampered
- Product or Packaging
Under what conditions Return / Replacements requests will not be accepted?
- Opened/ Used/ Altered products
- Original Packaging (Mono Cartons, Labels, etc.) missing
- The Return/ Replacement request is generated after 21 days from the date of Invoice
- You may use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping box or any suitable shipping carton.
- Make sure you include your name and/or order number so that we know who it’s from!
- Returns are accepted any time after purchase as long as the kigurumi is unworn, unwashed, and returned with its original packaging.